Shipping and returns

Delivery times

Orders are prepared at the time payment has been confirmed and at the following times: Monday to Friday from 9:00 a.m. to 1:00 p.m. Orders placed outside these hours will be prepared the following business day. No shipments are made on Saturdays, Sundays or holidays.

Items purchased in the ILOVEBELOVE online store are sent by courier or postal mail within 48 to 72 hours in the peninsula, if the garments are in stock. If you have to make them between 6 to 7 working days.

Important: The delivery time for shipments to the rest of Europe and the world will depend on each country and varies between 5 or 15 days. Always after confirmed payment.

Customs: Purchases destined for a country outside the EU can normally be retained in the customs of the country while waiting for the recipient to pay the corresponding duties and taxes. ILOVEBELOVE will not be responsible for payment.

Changes and Returns

Our goal is your total satisfaction.

To proceed with the return of an item purchased in the online store, you must request the return by mail to ilbl@ilovebelove.com within a period not exceeding 14 business days following the date of receipt of the product, letting us know the reason for the return. return in case you think it is necessary to help us continue improving. Shipping costs and returns are free in the Spanish peninsula from €59 purchase. For purchases with a destination outside the Spanish peninsula and for an amount less than €59, the shipping costs, returns and exchanges must be paid by the customer, returns postage due will not be accepted.

Items must be returned:

In its original condition, together with any accessories related to them, and cannot be used, washed or damaged. With its original labels. In its complete original packaging. Attach the invoice or a copy of it in case of returning part of the order.

Send the article to the following address:

ILOVEBELOVE
C/ Masnou 21
04770 Adra Almeria
Spain

Important note: Until we receive the item in our warehouse, it is your responsibility. We recommend that you send us the item by courier or certified mail and that you keep proof of delivery. In the case of free shipping and returns, ILOVEBELOVE is responsible for collecting the garment to be returned.

In the event that ILOVEBELOVE has mistakenly sent an article different from the one requested or that the quality of the article sent is not adequate, please contact us at ilbl@ilovebelove.com for return and/or exchange. In this case, ILOVEBELOVE will bear the costs of both shipping and return.

Payment Methods

PAYPAL: Through a PayPal account that you have or create, you can pay quickly, without additional costs and safely for your order. Being an electronic payment method, the transaction is carried out instantly. This guarantees the speed of processing your order and speeds up the shipping times of your order. Also, refunds or returns are just as fast with this method in case you want to exchange or return an item.

CREDIT CARD: Secure payment method through STRIPE with SSL certificate that also guarantees the speed of processing your order and speeds up the shipping times of your order. Also, refunds or returns are just as fast with this method in case you want to exchange or return an item.

BANK TRANSFER: This method is slower since it depends on your bank or the country where you live, and it could take up to 15 days. Once we receive the payment in our bank account, the order will leave the warehouse.